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SHIPPING & RETURNS

Shipping Policy

Processing Time:

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays).

  • Customized or made-to-order items may have a longer processing time, and details will be communicated upon purchase.

 

Shipping Methods:

  • We offer standard shipping and expedited shipping options.

  • Shipping costs and estimated delivery times will be calculated at checkout based on the selected shipping method and delivery address.

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Shipping Locations:

  • We currently ship in the USA only.

 

Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • Please allow some time for the tracking information to be updated.

 

Shipping Delays:

  • While we strive to meet estimated delivery times, external factors such as weather conditions or carrier delays may impact delivery dates.

  • We will communicate any significant delays and work towards a resolution.

Return & Exchange Policy

Eligibility:

  • To be eligible for a return, items must be unused and in the same condition as received.

  • Customized or personalized items are generally not eligible for returns unless there is a defect or error on our part.

 

Initiating a Return

  • To initiate a return, please contact our customer service team within [number of days] days of receiving your order.

  • Provide your order number, a detailed reason for the return, and any supporting images for defective or damaged items.

 

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

  • We recommend using a trackable shipping service for returns.

 

Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Refunds will be issued to the original payment method within 2 days after approval.

 

Exchanges:

  • If you need to exchange an item for a different size or color, please contact us to check availability.

  • Exchanges will be processed upon receipt and inspection of the returned item.

 

Damaged or Defective Items:

  • In the rare case that you receive a damaged or defective item, please contact us immediately with supporting images.

  • We will provide instructions for return or offer a replacement or refund.

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